Untitled FAQ Page

COVID-19 UPDATE

We take the health and safety of our team and customers seriously, as a result, only fully vaccinated customers with a valid vaccination certificate will be allowed on site. If you are not fully vaccinated you can still use our click and collect service. All Dans Plants staff are vaccinated. 

 

You'll notice some changes around the nursery to comply with Victorian restrictions and to protect everyone's safety. Please note the following:
 

  • New opening times Tuesday – Thursday, 7.00am – 3.30pm. 
  • Please limit your group sizes.
  • If you are told we are at capacity, please leave your phone number and wait in your car until we give you a call.
  • Customers must sanitise their hands prior to starting to shop.
  • Customers must sanitise their hands before using the EFT machine.
  • Payment options are EFT or Credit Card – 1% surcharge on credit cards – no cash or cheques.
  • Minimum spend $500.
  • Customers looking to purchase landscaping lines must book an appointment, to do so please call 9551 4888.

 

The basics

Can I shop at Dans Plants and are you open to the public?
You can only shop at Dans Plants if you have an ABN or an ACN. Please follow the links via the website to sign up your business.

How soon can I shop after I register?
Once your account has been authorised you are immediately ready to shop online or visit our nursery and view our collections.

Can I shop directly at the nursery?
Yes, you are more than welcome to come directly to us. Please ensure you have signed up your business prior to your arrival.

What are your forms of payment?
Eftpos/Credit card and EFT transfer (funds need to be cleared prior to dispatch). We do not accept cheques, Amex or Diners or cash.


General on-site rules & etiquette

Are you open on the weekends?
No, we are not open weekends. Our opening hours are Tuesday - Thursday 7:00am - 3:30pm.

Are children allowed on-site?
No, children under 13 are not allowed on-site at any time.         

What should I know when visiting your site?
Covered shoes are required at all times & you must be registered with us to shop. As part of OH&S policy, covered shoes MUST be worn onsite. NO thongs/slippers/ sandals.

What is the minimum spend?
For all online and on-site orders, the minimum is $500. For all interstate orders, the minimum order is $1000.  

Can I mix trays?
No. All products 120mm or smaller are sold in full trays only and cannot be mixed.

If I am not a business where can I find Dans Plants products?
We supply Bunnings, Ikea, Big W and all local garden centres, florists and homeware stores.

Can you recommend a landscaper?
Please visit this website   www.landscapingvictoria.com.au.

Can I send my clients to Dans Plants?
We do not recommend it. If you need to, please call us first and give us the customer’s name and please advise your client we will not assist them on site.


Delivery

When will my order be delivered?
Once dispatch have secured/ picked your stock we will deliver in the next available time slot to your area.

Do you deliver interstate?

Dans Plants does not deliver in house interstate; however, customers can arrange their own freight.

Customers will need to arrange transport via a third-party company and advise Dans Plants when that company will collect the order. Please allow minimum 2-3 business days.

Dans Plants will work with you to pack your order with the freight company you have selected.

Any damages to stock, once left Dans Plants, will need to be taken up with the freight company used.

If you require assistance in selecting an appropriate transport carrier, one of our friendly office staff will be able to help.

Minimum orders for interstate to pick and pack is $1000.00 ex GST

 

Are we accredited to send to WA and TAS?
Yes. We will spray and issue certificates to orders of $1000 and over. The cost is determined on products selected. It is your responsibility to ensure plants are permitted.

 

Effective 1st April - Delivery cost increase

  • No delivery under $500
  • Less than $1,500 = $75 Delivery Fee within 30km 
  • Greater than $1,500 = Free delivery within 30km 
  • 30km-50km, minimum $200 delivery fee
  • 51km-74km, minimum $300 delivery fee
  • We don't deliver further than 75km unless full truck load, $350 delivery fee

 


Online ordering

I have placed an order online, what happens next?
Once your order is received, a friendly Dans Plants team member will contact you with 1-2 business days to confirm your order.

What if the items I ordered online are unavailable?
If any item you have ordered is unavailable or out of season, we will help you select another product or something similar so you can create the same effect. If this doesn’t suit, we are happy to give you a full refund.

I can't remember my password/my password isn't working, what do I do?

If your password isn't working or you have forgotten your password you can click on the reset password button and you will be sent an email to reset your password.

I want to add something to the order I placed?

Once you place an order we can't guarantee we can add to it, but give us a call on 9551 4888 and we will do our best to accommodate your requests.